Please rest assured, we will not share your email address or other contact details with other organisations for purposes such as research and unsolicited advertising.

Dispute Resolution Process

Complaints or disputes are not an everyday occurrence at Laptop.com.au; we strive to do things right and keep our customers happy.

If we do have a complaint or dispute our objective is to resolve it quickly. Often the best way to resolve this is to provide you with an unbiased review of the issue.

If you have a complaint or dispute, please email disputes@laptop.com.au the relevant details.

We have established a resolution process and a staff member will write to you within 7 business days advising the outcome of the review and reasons for the decision.

We do not consider a complaint or a dispute to be resolved until a proposed resolution has been communicated to you and you accept the solution.

If the complaint cannot be resolved you may escalate the complaint after 7 business days and only after you have received a letter and a review from our internal resolution staff member.

This may then be escalated to finaldisputes@laptop.com.au for further resolution.

Handy Tips:

• Keep a diary and log any errors that occur when using your laptop. This helps when you are asked to describe the issue.
• Here’s a simple fix to reset any laptop when it is "locked": - Remove battery and disconnect the power.
• Have you got a nasty virus that your anti-virus won't get rid of? It happens sometimes. If you have a restore CD or operating system CD, you could use this to reinstall the operating system. This will get rid of the virus, however, it will also get rid of your data - so please back up any important data.
• Software conflicts are not a warranty consideration.
• Have you changed the operating system from the original? This can cause problems, especially if you have not set up the drivers.